Refund policy

Area Codes Official — Refund & Exchange Policy

7-Day Return Policy (Worldwide)🌎

Customers may request a return within 7 days of receiving their order, regardless of location.
At Area Codes Official (ACO), we take pride in our craftsmanship and want you to be fully satisfied with your purchase.

Return Conditions

To qualify for a return, items must:

  • Be in new, unused condition with all original tags attached.

  • Be returned in their original packaging.

  • Include a receipt or proof of purchase.

Returns that do not meet these conditions cannot be accepted.

How to Start a Return

To initiate a return, please contact us at areacodesofficial@gmail.com within the 7-day window.
Once your request is approved, we will provide detailed return instructions and the return address.

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a tracked shipping service to ensure safe delivery of your return.

  • Items sent back without prior approval will not be processed.

Refund Method

Approved returns will be issued as an Area Codes Official Digital Gift Card equal to the full purchase amount, excluding shipping fees.
This credit never expires and can be used toward any future ACO collection.

Refund Processing Time

Once your return is received and inspected, please allow up to 7 business days for processing.
You will be notified by email once your refund credit has been issued.
Processing times may vary slightly during high-volume periods or holidays.

Exchanges

If you wish to exchange for another size or product, please complete the return process first.
After your refund credit is issued, you may place a new order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us immediately at areacodesofficial@gmail.com so we can resolve the issue promptly and ensure your satisfaction.

Non-Returnable & Final Sale Items

For reasons of safety, exclusivity, and craftsmanship, the following items are final sale and not eligible for return or refund:

  • Restoration services and restored footwear

  • Personalized or custom items

  • Sale or clearance items

  • Gift cards

  • Personal care products

  • Hazardous materials (e.g., flammable liquids or gases)

If you are unsure about a product’s eligibility, please contact us before purchasing.

Lost or Stolen Packages

Once an order has shipped, Area Codes Official is not responsible for lost or stolen packages.
Please contact the shipping carrier directly for assistance.

Contact Information

📧 Email: areacodesofficial@gmail.com
📞 Phone: 416-438-7111
🏢 Address: Provided upon return approval